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Shows how the concept of 'quality' can be validated with basic statistical methods. This book contains numerous worked examples from manufacturing, service, and government that illustrate practical applications for quality control. Each chapter includes practice sets for readers to test their comprehension of the material.

The concept of work measurement and enhancing working conditions as a way of improving productivity is an outgrowth of Frederick Taylor's time and motion studies begun in the early 1900s. Nearly 100 years later, business and industry have begun to realize that many "new" business paradigms have at their heart the traditional concept of work measurement. An indispensable reference for the business professional, this is the only book offering co...