4 Ergebnisse.

Provides a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organisational knowledge management, customer relationship management, and information and communication technologies (ICTs).

Societal demands, needs, and perspectives of ethical and socially responsible behavior within business environments are a driving force for corporate self-regulation. As such, executives must consistently work to understand the current definition of ethical business behavior and strive to meet the expectations of the cultures and communities they serve. Ethical and Social Perspectives on Global Business Interaction in Emerging Markets compiles...

Customer knowledge is becoming the competitive asset in e-business that enables companies to serve each customer in his/her preferred way, and to nurture profitable and durable customer relationships. This book introduces an integrated approach to analyzing and building customer knowledge management synergy for sustainable competitive advantage.

This book focuses on knowledge management theoretical models and empirical research findings for developing economies to create an understanding of the social, organizational, and cultural implementation aspects of knowledge management in the context of developing economies"--Provided by publisher.