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Motivation in the workplace is a concept that has been researched on for various years. It has gained popularity in academicians and managers a like. Managers in customer service organisations have often struggled with finding ways to motivate their employees to achieve maximum potential. Normal traditional approach has been used to motivate employees and has often time failed. This book, therefore, provides an insight approach on overcoming t...

Over the years, experience-centric service organisations deliver services in which the customer experience is at the core of the service offering the firm dedicates its core resources to making sure that the customer satisfaction is achieved. Art centers have a decline exponentially, as art lovers can view various art exhibitions online. With this, managers of these art centers have a hard task in marketing and making the community aware of th...