4 Ergebnisse.

How should a law enforcement officer manage an encounter with someone who might be mentally unstable or in crisis-but does not appear to pose an immediate threat? How might a platoon commander engage with a foreign civilian who has key information for an intelligence-gathering mission, but is wary of sharing-maybe even being seen-with a stranger? In both cases, how does that officer remain prepared for something going terribly wrong at any mom...

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with-an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself in situations engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these sit...

Keine Beschreibung.

Keine Beschreibung.