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Many beginners do not spend time even on basic opening preparation. That is why the opening is a brand new experience every time. Some chess openings are better than others. Using a time-tested opening can help you improve your game and even boost your chance of winning. Recognizing and understanding the best openings can increase your confidence in the beginning phase of the game. But, how can you chose the best opening among others if you do...

Customer experience pioneer Jeanne Bliss shows why "Make Mom Proud" companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" "Make Mom Proud" companies give customers the treatment they desire, and ...

People are Talking About Chief Customer Officer "Who else has led customer loyalty for five major U.S. corporations? Jeanne Bliss has an uncommon background, blending her passion for customer experiences with her ability to cut through organizations and get the job done. Business leaders would be wise to understand Jeanne's approach to know how they can either enable or hinder the process. And those from throughout all parts of the organizati...

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