Managing Public Disputes
Carpenter, Susan L / Kennedy, W J D
For more than a decade, "Managing Public Disputes" has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: Ten proven principles for managing conflictA comprehensive framework with step-by-step procedures for creating productive outcomesSeven illustrative case examplesDetailed advice on effective...