The Science of Service
Colgate, Mark
KEY SELLING POINTS:
A LEADING EXPERT IN THE FIELD
As an expert in customer service excellence, Colgate has consulted for many service organizations around the world, including TELUS, Sony, Toyota, the Bank of Ireland, Whistler Blackcomb, and Four Seasons. He is known for successfully boosting customer satisfaction and engagement for businesses of varying sizes, and his success stories add credibility.
A GROUNDBREAKING, RESEARCH-BASED BOOK
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