Equality in Managing Service Delivery
Collier, Rohan / Collier, John JR. / Collier, John Jr.
This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from the private, public and voluntary sectors, Rohan Collier explains how to develop and implement equalities policies which effect real change. She argues that to be successful, an organization must know and address the different needs and interests of its customers or clients, and the only...