Running an Effective Help Desk
Czegel, Barbara / Czegel![Running an Effective Help Desk](https://support.digitalhusky.com/media/annotations/sorted/852/8523462/CHSBZCOP038523462.jpg)
The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
This book is for you if you are:
* A business manager charged with researching, planning, and setting up a Help Desk in your organization
* An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
* A Help Desk manage...