Expertise and Innovation
Fincham, Robin / Fleck, James / Procter, Rob / Scarbrough, Harry / Tierney, Margaret / Williams, Robin
Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.