Lessons Learned from an Unconventional Design for Lean Si...
Fowler, Norman E.
When companies consider implementing a Design for Lean Six Sigma program, they often rely on a content and deployment recipe similar to their DMAIC Lean Six Sigma program. Though this might work for some companies and situations, we concluded that for replicating Xerox's DMAIC deployment would not meet our product design community culture as well as the captured Voice of the Business and Voice of the Customer requirements. This book outlines h...