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Through extensive research, the author gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times.

In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called "the most successfulairline in history." Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nation's largest, most important, and increasingly complexindustries.High Performance Healthcare explains the criticalconcept of "relational coordination"-coordinating wo...