The most important thing in communication is hearing what isn't said.'' - Peter F. Drucker....HAVE YOU EVER WONDERED... What kind of impression am I making? Should I believe what my boss told me? Am I dealing with a potential buyer, or am I just wasting my time? Did my whole team understand what I said? What did the customer mean by that? How do I know if he really supports my idea? Is the audience angry, frustrated, interested, or bored? The ...
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