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A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus ...

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In the vein of Everybody Poops, which remains one of the bestselling books in children's literature for its familiarity to people of all backgrounds, Finding God in the Bathroom dares to explain Christian living principles in a way that blends grossology and theology. In this text, the old adage, "you are what you eat, " takes on a spiritual connotation as fecal matter is equated with sin which can be wiped away by careful use of the Word of G...

This book provides a comprehensive summary of research to date in the field of stable iron isotope geochemistry. Since research began in this field 20 years ago, the field has grown to become one of the major research fields in "non-traditional" stable isotope geochemistry. This book reviews all aspects of the field, from low-temperature to high-temperature processes, biological processes, and cosmochemical processes. It provides a detailed hi...

In the first book of its kind, an acclaimed futurist gives readers the tools they need to envision and create the future they want. If you're like most people, thinking about tomorrow makes you anxious. You may have dreams of what you want to do or where you want to be in the next few months, years, or decade, but you're fearful because you don't know what may await. Unfortunately, this apprehension affects how you make decisions today—the ki...

Change is coming and it's going to affect humans right where we live. By 2050, city living is going to look very different from what we know today. Across the globe, cities are going green and getting smarter. Artificial intelligence is playing a bigger role in our lives every day and the nomad generation is redefining what 'home' is. In these pages we explore future cities all over the world. In Nigeria, we see how students are making their c...

Brian Johnson, a professional investment manager with many years of trading and teaching experience, is the author of two pioneering books on options: 1) Option Strategy Risk / Return Ratios: A Revolutionary New Approach to Optimizing, Adjusting, and Trading Any Option Income Strategy, and 2) Exploiting Earnings Volatility: An Innovative New Approach to Evaluating, Optimizing, and Trading Option Strategies to Profit from Earnings Announcements...

How To Start A Small Food Truck BusinessA Food Truck Business Plan, Where To Buy A Lunch Truck & Free Cash Crowdfundingby Weber JohnsonImagine you can have the knowledge you want to start your business and live the Hassle Free All-American Lifestyle of Independence, Prosperity and Peace of Mind. Learn how to....* Steps to start a food truck business* Cost to start a food truck business* How to write a winning business plan* Get Colossal Free C...

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Imagine yourself overwhelmed from within by a constant urge to voice every thought that erupts in your head. A chaotic tempest of ideas and philosophy on life is what leaks onto the pages of DECEPTIONS by Brian Johnson. This first collection by the author explores the emotional maze of relationships along with the conscious development of the 'self'.

A young girl's life is shattered when she is stolen from her African village in a midnight raid. Ruthlessly torn from her family to be beaten, chained, degraded, and enslaved in a heartless world she can barely comprehend. The slave ledger at Virginia's Belle Grove Plantation only reveals that Judah was purchased to be the cook, gave birth to 12 children, and died in April 1836. But, like the other 276 faceless names entered in that ledger, Ju...

A young girl's life is shattered when she is stolen from her African village in a midnight raid. Ruthlessly torn from her family to be beaten, chained, degraded, and enslaved in a heartless world she can barely comprehend. The slave ledger at Virginia's Belle Grove Plantation only reveals that Judah was purchased to be the cook, gave birth to 12 children, and died in April 1836. But, like the other 276 faceless names entered in that ledger, Ju...

In this fascinating new book about the spirit world and the afterlife, journalist Brian Johnson collaborates with medium Chelsea Renee to connect with seven of the most famous figures in history-John F. Kennedy, Princess Diana, Marilyn Monroe, Elvis Presley, Amelia Earhart, Martin Luther King, Jr. and Abraham Lincoln. The conversations touch on many of the questions that have long captivated the public: Who killed JFK? What happened in the Par...

The complete guide to understanding and eliminating anxiety, stress, worry, fear, and panic. This guide will help you eliminate and deal with your Worry, Stress, & Anxiety. - Stop Worrying - Stop Stress - Stop Anxiety - Natural Methods - No Medication - Sleep Better - Be Healthier - Be Happier - Live a Better Life --> Scroll to the top of the page and click add to cart to purchase instantly <-- Disclaimer: This author ...

The Testament of Solomon comprises a family of texts, some dating to the fourth century CE or earlier, relating an extra-Biblical account of King Solomon's divinely-conferred power to constrain the demons who plague the human race. It is also, implicitly, a handbook for those bold or foolhardy enough to follow his example in the demonological sciences.Translated here for the first time from fifteenth-century Byzantine Greek manuscripts, one su...

Since taking early retirement from teaching, Brian Johnson has found time for multiple epic hikes. A keen climber and hiker, he has led school groups in Britain, the Alps, the Pyrenees and California and has completed ten traverses from Atlantic to Mediterranean on the Pyrenean High-Level Route, GR11 and GR10.

Henry & Hailey Hockeysticks play hockey in the North Pole on Christmas Eve. It is a night filled with outdoor hockey on Polar Pond that ends with a sleigh ride for Henry & Hailey. Santa, Mrs. Clause, the elves and others also take the ice for this annual hockey game to see who will hoist Lord Santa's Cup! This adventure is filled with great hockey terminology which will be enjoyed by children and all hockey fans of any age.

This children's book transforms traditional nursery rhymes into clever sports nursery rhymes with fun illustrations for the entire family to enjoy. You will discover "Twinkle, Twinkle, Little Star" as "Homerun, Homerun, Baseball Star", "Mary Had A Little Lamb" as "Mary Kicked the Soccer Ball", "I'm A Little Teapot as "I'm A Little Hockey Puck" and many more. Homerun, Homerun, Baseball Star(Twinkle, Twinkle, Little Star) Homerun, homerun, baseb...

This "one-stop" guide offers an essential resource for any academic, research or development operation where mouse necropsy and/or histology are performed. It brings together the wealth of scattered information into one high-quality text, with an emphasis on providing knowledge that will help histologists get better results.

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