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Biological Weapons

Johnson, Kristy Young / Nolan, Paul Matthew
Biological Weapons
Gives readers a detailed understanding of how specific biological weapons work and how those affected by the weapons would be treated * Teaches the reader to recognize the symptoms of each biological weapon and understand the threat these weapons pose * Concentrates on the weapons considered the greatest threats by the CDC such as Anthrax, Botulism, Smallpox, Ricin toxin, Ebola, Plague, and Viral encephalitis * Provides a detailed understandin...

CHF 138.00

Great Myths of Intimate Relationships

Johnson, Matthew D.
Great Myths of Intimate Relationships
Intimate relationships is an area heavily cloaked in misconceptions, many of which are relayed as concrete truths, for example, opposites attract, preventing disagreements is vital to a good relationship, and having children can save a marriage. Even some of the most intuitive theories have proved to be wrong or at least much more complicated than the prevailing wisdom, and partially or completely contradicted by scientific research. Great Myt...

CHF 35.50

Great Myths of Intimate Relationships

Johnson, Matthew D.
Great Myths of Intimate Relationships
Intimate relationships is an area heavily cloaked in misconceptions, many of which are relayed as concrete truths, for example, opposites attract, preventing disagreements is vital to a good relationship, and having children can save a marriage. Even some of the most intuitive theories have proved to be wrong or at least much more complicated than the prevailing wisdom, and partially or completely contradicted by scientific research. Great Myt...

CHF 103.00

Competing in a Service Economy

Johnson, Matthew D / Gustafsson, Anders
Competing in a Service Economy
A University of Michigan Business School Management Series book. Differentiating through service development stands to improve customer satisfaction and financial performance. This book will help executives and managers to think and plan strategically with respect to services, service development and service innovation.

CHF 57.50

Improving Customer Satisfaction, Loyalty, and Profit

Johnson, Matthew D / Gustafsson, Anders
Improving Customer Satisfaction, Loyalty, and Profit
Most companies understand that customer satisfaction and loyalty are essential to their success. But few companies know how to link their customer's needs with their organization's processes to create the best customer experience possible. Instead, they erect walls between their customer service department and their other organizational functions. Improving Customer Satisfaction, Loyalty, and Profit shows managers how to break down these walls...

CHF 65.00