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Beginning with a history of government reform and concluding with a systems view of democracy in the 21st century, this book provides both vision and practical guidelines for public sector leaders and consultants who want to deliver results at the edge, where government provides services to individuals, families, communities and country.

Peacemaking is the activity which transforms the energy of conflict into the energy of cooperative achievement. A peacemaker is a third party consultant who helps people in conflict discover shared solutions where all sides feel like a winner. Peacemaking presents technologies, psychology, theories and application of conflict management activities. The key elements are: face-to-face dialogue, the analysis of conflict and shared solutions, the ...