Building an Effective Incident Management Program
Kehoe, Michael / Cintz, David
System downtime is a common pain point for a great many organizations. Recently, a 12-hour store outage cost one Silicon Valley giant $25 million. And a 14-hour outage cost another corporation an estimated $90 million. News like this reminds companies that they need an incident management program before the unexpected happens. And there's no better time to get started than now. But where do you begin? What elements does your program require? W...