Virtual Reference Services
Kimmel, Stacey / Heise, Jennifer
This essential book provides a snapshot of virtual reference services in a variety of settings (public, academic, and special libraries) and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evalua...
