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Many of the problems we face can be attributed to ineffective communication skills. We do not respect each other and fail to listen to what people are saying. This book helps you find out more about yourself, improve your communication skills and enhance your personal relationships. The exercises after each chapter reinforce the material presented and "personalize" it so it is directly related to you. This book improves your listening and comm...

A Secretary is a Person Too discusses the important role secretaries play in an organization. Although this book was written primarily for secretaries or individuals working as administrative assistants or like positions, the information can be used by anyone to understand why they behave the way they do. This book will improve your listening and communicating skills and help you understand the difference between thinking, feeling and behaving...