The High Performance Enterprise
Kruz, Walter / Stratigakis, Alex / Hunt, Gerald
This book presents, as a how-to guide, a compelling methodology for improving the operational and financial performance of a firm.The book focuses on the optimum utilization of capital assets and human resources to support the firm's business strategy and, therefore, gain a competitive advantage. It complements publications on the Balanced Scorecard by providing rather detailed setsof performance metrics applicable to Supply Chain, Customer Re...