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Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to us...

Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust, and resilient IT services in particular. This resource is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services.