The Improvement Guide
Langley, Gerald J. / Moen, Ronald / Nolan, Kevin M. / Nolan, Thomas W. / Norman, Clifford L. / Provost, Lloyd P.
Praise for The Improvement Guide
"Managers will profit enormously from studying this unique publication, which presents a very practical, readily implementable way to improve the performance of any organization. Utilizing this approach over the last fifteen years, under the guidance of a co-author, has been a major key to the success of our company."
--David R. Harvey, chairman and former CEO, Sigma-Aldrich Corporation
"The updated edition o...