13 Ergebnisse.

Colton Briggs ist ein Mann mit dunkler Vergangenheit - durch seine distanzierte Art festigte er seinen Ruf als skrupelloser Revolverheld. Sein Leben änderte sich jedoch, als er mit Ruth die Liebe seines Lebens traf, für sie der Gewalt abschwor und als friedfertiger Kaufmann eine Familie gründete. Die Idylle wird jäh unterbrochen, als Ruth eines Tages von einer Gruppe kaltblütiger Gangster ermordet wird. Getrieben von Rache, macht sich Briggs g...

Colton Briggs ist ein Mann mit dunkler Vergangenheit - durch seine distanzierte Art festigte er seinen Ruf als skrupelloser Revolverheld. Sein Leben änderte sich jedoch, als er mit Ruth die Liebe seines Lebens traf, für sie der Gewalt abschwor und als friedfertiger Kaufmann eine Familie gründete. Die Idylle wird jäh unterbrochen, als Ruth eines Tages von einer Gruppe kaltblütiger Gangster ermordet wird. Getrieben von Rache, macht sich Briggs g...

Customer Service: Skills for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

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The Survivor's Family Guide is designed to provide a tool for everyone to prepare for the inevitable day when he or she is no longer on this Earth. It is an indispensable resource that anyone can complete to provide the type of information that only they have related to personal and business affairs. By using this book to share crucial information and last messages with your loved one, you are giving a lasting gift of love. It is a resource fo...

The customer-service rep's handbook for communicating across any cultural boundary.

Provides hundreds of quick ideas that will get learners engaged and primed for learning, from uncovering learner needs to creating stimulating environments to managing time and groups to using powerful learning aids and more. This comprehensive resource outlines concepts and solutions for every aspect of training delivery, including environmental features, learner characteristics, facilitation techniques, and learning aids.

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This concise publication contains proven strategies used by the author of thirty-two books to create a sound revenue stream and sell almost half a million books. In addition to benefitting from lessons learned about the publishing industry and process, readers will gain hundreds of tips and strategies for building and maintaining a solid author platform. These strategies can lead to increased book sales and serve as a basis for residual income...

Trainers have to be creative if they want their participants to feel excited, challenged, and involved. "The Creative Training Idea Book" is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation. Based on the author's nearly three decades of training experience, this invaluable resource give...

If you are looking for ways to win the heart of someone else, reignite the spark in your relationship and bring passion, excitement, communication and fun to your life, you are holding the answer. 231 Ways to Say I Love You is filled with simple, proven creative strategies designed to fan the fires of your love and romance. The examples in this book are intended to touch the heart of your loved one, help foster sound relationships, better demo...

This important book offers trainers and effective and efficient approach for designing training workshops and sessions that incorporate concepts from research on how the human brain best obtains, retains and recalls information.