Creating a Service Culture in Higher Education Administra...
Martinez, Mario C / Smith, Brandy / Humphreys, Katie
Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as "internal customers”. Until now higher education professionals have had to rely on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university env...
