Emotional Labor and Crisis Response
Mastracci, Sharon H. / Guy, Mary E. / Newman, Meredith A. The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.