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Focuses on knowledge management techniques in government agencies. This work covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information. It also includes illustrations, models, and instructions that lead you through the steps involved in instituting KM programs.

Focusing on transformation at the federal, state, and local levels, this book reflects the changes that are currently taking place in government and nonprofit organizations. Processes such as strategic management, enterprise architecture, information and communications technology, and enterprise transformation are enabling agencies from both the public sector and the private sector to become cost-effective, performance-oriented learning organi...