Improving Performance in Service Organizations
Miller, Joyce Ann (Sociologist) / Bogatova, Tatiana / Carnohan, Bruce
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that...