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It's not life's events, it's our response to them that determines our happiness. It takes some new perspectives to shift us out of our old thinking that keeps us stuck. This unique book is comprised of Rebecca's original photos from her world travels coupled with her thought-provoking essays based on her observations. It is designed for you to first read and think about each image's quote and how you can use it in your life. Then read the acco...

Can Your Team Improve Your Customer's Delight?We like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away.How do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them, ...

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To be successful leading or responding to disruption depends on deep trust with your team. How can you create a trusting environment that welcomes disruptive change?You'll read key ideas from some of Silicon Valley's most admired companies, like Airbnb, Facebook, Intel, Pixar, and others. You'll learn the details of Google's study of what made its most productive teams. These ideas can be applied to any organization, especially those seeking o...

Life's Lessons is a mixture of philosophy and practical ideas. It's a compendium of astute essays on the lessons life provides us and how to use these teachings to create a richer life. Rebecca imparts her wit and wisdom in this captivating book. She shares her common and uncommon experiences to spawn sage lessons: . Giving yourself a motivational talk . Borrowing courage . Creating your own paradise . Giving up good for better . Seeing the pa...

Can Your Team Improve Your Customer's Delight? We like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away. How do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them...

Are your best performers ready to step up? Surveys show that top employees want to grow, learn and acquire new skills. They value development and want to be continuously sharpening their expertise. Many executives believe that only HR needs to think about how to expand their staff's competence. By completely offloading this they stunt their company's growth. This book helps you examine what to consider when helping your people successfully tak...