Total Quality Management A Case Study on AMUL Dairy
N, Khan Niha
The aim of this chapter is to define the concept of total quality management. It also covers the meaning of quality, ISO 9000 quality management system, the definition of total quality management, Egypt pyramid of quality, components and dimensions of total quality management, six sigma qualities in a TQM, future perspective of total quality management and influencing factors of total quality management.
1.1 CONCEPT OF QUALITY
"The term qual...
