IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS
Olasanmi, Omoneye
Originally, banking in Nigeria was dominated by manual transactions. However during the 70s, Nigerian banks had become aware that information technology (IT) had much to offer the industry. Banks were later able to use IT to gently bring down the real cost of their backlog of office activities and to introduce a number of product innovations conventionally called "technology delivery innovations". It is however deplorable that at a time custom...