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Service Quality as a multidisciplinary subject, empirical research has come up with various modelsacross the world. This book focuses on themeasurement of factors that influence the quality ofservice systems, engineering education service inparticular. The engineering education have emergedfrom a decade of fundamental restructuring driven bymarket-based, price competition. Many of the paststudies neglected significant impacts of such issuesbec...

This book focuses on the measurement of factors that influence the quality of service systems, healthcare services in particular.Evaluation of quality in a healthcare organization is a multi-level effort. Developing a measuring instrument is an important step in assessing an organisation's service quality. Many of the earlier studies neglected significant impacts of issues because of the existence of governmental institutions. Models from past...