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Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues." -Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow "The Best Service Is No Service presents great new ideas about how to make service work for the company and...

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It is our pleasure to thank dl those uho contributed to nial\ing thew proceeding\ possible: the authors. progriimme committee. organihing committee, I4C.K otticfrh and directors, and all the attendees. We were all deeplq saddened nhen ne lemied th, it Tore Ilerle~tam. J member 01 the programme committee, had died unexpsctedl\ Thi\ olunie I\ dedicated to liim Amsterdum, the Netherlirnds London, Englund Junuur, , 1988 __~ . .. ~~~. ~ ~ ~ I. Adva...

Cultural history of anthropologists' involvement with U.S. intelligence agencies--as spies and informants--during World War II.

Cultural history of anthropologists' involvement with U.S. intelligence agencies--as spies and informants--during World War II.

The roller-coaster rags-to-riches story behind the phenomenal success of Pixar Animation Studios, and the first in-depth look at the company that forever changed the film industry and the "fraternity of geeks" who shaped it.

Summarizes levitation techniques for researchers in physics, physical chemistry and materials science, and professionals in aerospace and high-temperature materials processing.

An archival history of governmental investigations of anthropologists in the 1950s, based on over 20, 000 pages of documents obtained by the author under the Freedom of Information Act.