Development of Supplemental Quality Improvement Items for...
Quigley, Denise D / Farley, Donna O (Rand Corporation California) / Brown, Julie A / Elliott, Marc N / Vries, Han De
Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access...