Handbook of Metrics for Research in Operations Management
Roth, Aleda V. / Schroeder, Roger G. / Huang, Xiaowen
The Handbook of Metrics for Research in Operations Management is a compilation of multi-item scales and objective items that can be used to construct surveys and questionnaires in Operations Management. Such surveys can be sent to manufacturing or service managers to collect empirical data on their operations for research purposes. The metrics can be used to measure constructs such as Total Quality Management, Just-In-Time manufacturing, Opera...