2 Ergebnisse.

To create employment, many peripheral economic areas have sought to attract call centres. However, concerns have been expressed about the nature of work in these call centres. This paper outlines the various labour process models of call centres and then discusses the models in operation in some call centres in St John's (NL)by drawing on 29 semi-structured interviews with workers and managers, and non-participant observation of the labour pro...

This book reports on research about the class and status identities exhibited by different levels of information technology employees in St John's, Newfoundland, Canada. An important finding of this research is that significant differences exist in the organization of work and the labour market situations experienced by different levels of IT employees. This study also revealed a strong relationship between the objective class position of inte...