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Sayles and Smith have covered all the bases with a comprehensive, yet fascinating, analysis of what has been ailing our capital market system. A system that has given us such high standards of living. A recommended read for those who not only want to understand what is going on in the corporate world, but why it is going on. Congratulations."-Frank Kolhatkar, Retired Chairman and Executive Director of the Global Financial Services Industries P...

Organizations today operate in an increasingly complex and changing world. What are the new skills that must emerge if leaders are to successfully meet the challenges created by this turbulence? The author, drawing on his years of experience in studying organizations and on the insights generated at a conference that brought together a select group of senior executives and organizational researchers to consider this question, offers his own un...

Schooled to oversee fixed, almost unvarying routines, managers today are unprepared to manage the conflicts in modern work flow relationships. Sayles shows with vivid case studies how middle managers with an in-depth understanding of the organization can resolve the inherent contradictions and ambiguities among design, sales, and manufacturing.