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Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace...

A concise guide for managers on how to develop the skills that are critical to success after the implementation of a quality initiative. Provides useful worksheets and other assessment tools that help managers deepen their understanding of TQM, identify the specific areas of competence where improvement is needed, and create a plan of action for building skills in those areas. Based on a survey of working TQManagers, this book teaches the hand...