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“. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience, who come from a multitude of organizational settings.”--Par Åhlström, Torsten and Ragnar Söderberg Chair in Business Administration, Stockholm School of Economics“This text places Operations Management clearly in context. I particularly like the emphasis on proc...

Written by best-selling authors in their field, Operations and Process Management 3e inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage. The book comes with a fully interactive e-Text, which provides an opportunity to practice and further explore the concepts ...