Operations Strategy
Slack, Nigel / Lewis, Mike
• How should an organisation satisfy the requirements of its customers?• When should it expand or contract, and by how much?• What should it do itself and what should it outsource to other businesses?• How should it organise the way it develops new products and services?• What type of technology should it invest in? Operations strategy is fundamental to the success of any organisation and a major source of competitive advantage. The ...