4 Ergebnisse.

This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts. Over a three-year period, the research team investigated communication between patients and clinicians in five representative emergency departments (EDs). The book describes the communicative complexity and intensity of work in the ED and identifies the features of succes...

Presents case material and expands on the author's claim that the 'chunks' of genre-based analysis need to be supplemented by the concept of 'chat.' This work presents a framework and the tools for describing the dynamics of both the macro and the micro structure of conversation as it creates and recreates social relations.

This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts. Over a three-year period, the research team investigated communication between patients and clinicians in five representative emergency departments (EDs). The book describes the communicative complexity and intensity of work in the ED and identifies the features of succes...

Over the last three decades there has been an ever-increasing interest in the analysis of spoken interaction. Work on casual conversation, which for a time was found to present virtually insuperable problems to the analyst, has now come to occupy as prominent a place as institutional interactions.