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Communicating in Hospital Emergency Departments

Slade, Diana / Manidis, Marie / McGregor, Jeannette / Scheeres, Hermine / Matthiessen, Christian M. I. M. / Stein-Parbury, Jane / Dunston, Roger / Herke, Maria / Chandler, Eloise
Communicating in Hospital Emergency Departments
This book was conceived in response to the increasing recognition of the central role of communication in effective healthcare delivery, particularly in high-stress contexts. Over a three-year period, the research team investigated communication between patients and clinicians in five representative emergency departments (EDs). The book describes the communicative complexity and intensity of work in the ED and identifies the features of succes...

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