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Introduction to Healthcare Quality Management, Second Edition, explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. By using this easy-to-read book, complete with helpful charts and diagrams, your students will examine a range of topics, from m...

This book examines the real-world tools and techniques necessary for improving systems that affect patient care outcomes. The author explains how to explore and modify interconnected systems to make lasting changes that benefit the entire organization"--

Instructor Resources: Test bank, PowerPoint slides, answers to the in-book questions, and a PDF of the American College of Healthcare Executives / NPSF Lucian Leape Institute guide Leading a Culture of Safety: A Blueprint for Success. The ongoing shift to value-based healthcare has driven change in the practices and approaches providers use to evaluate their performance and improve their organizations' clinical, safety, and patient satisfactio...

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This definitive text explains how to implement Institute of Medicine guidelines to reduce the frequency of errors in health care services and mitigate the impact of those errors that do occur. All chapters will be updated with key concepts/learning objectives, key terms, and discussion questions.

An AHA Press/Jossey-Bass Publication "Error Reduction in Health Care explores the complex causes of medical mistakes and offers sound advice for leaders who want to reduce the frequency of errors in health care services and mitigate the impact of those errors that do occur. The book is packed pull of examples of thorough incident investigations and process improvement recommendations from leaders in the field of health care quality and risk ma...

To stay on top in today's highly competitive health care environment, organizations must be able to attract and retain quality staff. These institutions can maintain quality and consistency by strengthening their internal staff training and development programs. In "Guide to Effective Staff Development in Health Care Organizations, " Patrice L. Spath— a national authority on health care training— and a stellar panel of health care experts offe...