6 Ergebnisse.

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction. Power and influence in information services -- Advocacy in the Information Environment -- Chapter One. The value of advocacy and political sponsorship -- Chapter Two. Corporate culture: its influence on information services -- Chapter Three. The benefits of cooperation -- Organizational Strategy/Organizational Priorities -- Chapter Four. Informatio...

Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's rol...

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

Frontmatter -- The author -- Introduction to the series -- Contents -- Introduction: Embracing the entrepreneurial perspective -- Foreword -- Chapter One. Entrepreneurial librarianship -- Chapter Two. Risk-taking in the information services environment -- Chapter Three. The entrepreneurial advantage in information services -- Chapter Four. 'The shifting paradigms' -- Chapter Five. Setting the entrepreneurial standards -- Chapter Six. Convincin...

Frontmatter -- Contents -- Foreword -- Preface -- Part I. A Knowledge Services Profession -- Chapter One. Introduction -- Chapter Two. Point of Departure -- Chapter Three. Professional Learning -- Chapter Four. Professionalism, Accreditation, and Certification -- Chapter Five. Information, Knowledge Services, and the Organization -- Chapter Six. KD/KS: Knowledge Development/Knowledge Sharing: -- Chapter Seven. KD/KS: Qualification Management f...

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services-the responsibility of the knowledge strategist-leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledg...