Practice of Mediation in Civil Courts and in the Commonwe...
Struss, Pamela K / Pais, Alexander B / Lamere, Aurora
As an introduction to the practice of mediation, this textbook is designed to acquaint the student with a basic knowledge of the anatomy of disputes, conflict, and mediation. Students using this text will learn to understand the sources and nature of conflict, conflict styles and their own personal conflict style, mediation concepts and different styles of mediation, and appropriate resolution methods. Students will be able to recognize the st...