Service Quality in Leisure, Events, Tourism and Sport
Sutton, Carley / Williams, Christine / Buswell, John / Donne, Keith
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service cultu...