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By turns a dream of electrifying eroticism recounted by a young woman to her analyst, Sigmund Freud, and a horrifying yet calmly unsensational narrative of the Holocaust, this PEN Silver Pen winner is now recognized as a modern classic that reconciles the nightmarish with the transcendent.

Lynn Thomas, a nationally acclaimed retention specialist and speaker on the topic, now shares her practical and proven tools and techniques on how to delight and dazzle customers time, after time, after time. In her new book, she shares how to bring heart and a sharp customer focus to corporate America WHILE increasing profitability. Your company can apply these techniques immediately to increase your business' retention rate. The ROI is 15:1....

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Looking for information on local area networks? Here's the book to help you decide on your company's networking needs, from assessing the value of a network to your company to troubleshooting the network you decide to implement. Covers NT Server 4, IntranetWare, Banyan VINES, OS/2 Warp Server, and the latest hardware and applications.

This intra-group anthropological study examines the impact of history, memory, space, and the concept of belonging on the social structure of a Southern, small-town Black community. Using the Civil Rights Movement of the 1960s as the point of departure for a critique of the culture of social relations among Blacks, it also proposes to provide an example of activist, native ethnographic research in a complex society.

Baseball came to St. Louis before the dawn of the major leagues. It was a gentleman's game, a simple summer pastime, and its popularity grew as the city evolved. Local amateur teams proliferated, and interest in forming a team of professionals resulted in two such St. Louis teams in 1875, the Brown Stockings and the Red Stockings. The Browns and Reds played their home games at separate parks, the Grand Avenue Grounds and Red Stockings Park. Th...

Polymer composites find a large number of applications in such diverse fields as aerospace, chemical industry, geotextiles, building, electronics, medical, packaging, and automobiles. New strategies for developing high performance composites are of growing interest. This first systematic reference on the topic authored by leading researchers in the field from academia, government, industry, as well as private research institutions across the g...

Social Work Macro Practice focuses on work with organizations and communities, including planned change approaches and implementation.