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School Security: How to Build and Strengthen a School Safety Program, Second Edition emphasizes a proactive rather than reactive approach to school security. Readers are introduced to basic loss prevention and safety concepts, including how to communicate safety information to students and staff, how to raise security awareness, and how to prepare for emergencies. The book discusses how to positively influence student behavior, lead staff trai...

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Offers a fresh approach that gives tools needed to communicate with confidence. This text provides an overview and hands-on practice in the speech communication skills essential for life and work success.

Gives tools needed to communicate. This text provides an overview and practice in the speech communication skills essential for life and work success. It helps students prepare for competitive events and presents the 5 Step Strategic Communication tactics students can immediately apply and practice communications skills.

Provides an overview and practice in the written communication skills essential for life and work success.

For courses in Customer Service. Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is al...

It seems that every day there's a new story about a security lapse, emergency lock-down, or violent act taking place at a school somewhere in the United States. Today it's simply inexcusable not to have adequate security measures in place-regardless of how safe you think your community may be. In School Security, author Paul Timm, a nationally acclaimed school security expert, explains how to make your institution a safer place to learn with e...

Dr. Paul R. Timm, a consultant and trainer to numerous corporations and agencies, shows how to make the best use of the telephone all the time. Readers will learn 30 ways to boost their phone effectiveness and discover how to make their voice mail more efficient.

Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.