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Offers a fresh approach that gives tools needed to communicate with confidence. This text provides an overview and hands-on practice in the speech communication skills essential for life and work success.

Gives tools needed to communicate. This text provides an overview and practice in the speech communication skills essential for life and work success. It helps students prepare for competitive events and presents the 5 Step Strategic Communication tactics students can immediately apply and practice communications skills.

Provides an overview and practice in the written communication skills essential for life and work success.

Dr. Paul R. Timm, a consultant and trainer to numerous corporations and agencies, shows how to make the best use of the telephone all the time. Readers will learn 30 ways to boost their phone effectiveness and discover how to make their voice mail more efficient.

Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.