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Describes an approach to computer-based work in complex sociotechnical systems. This book provides a motivation by introducing three themes that tie the book together - safety, productivity, and worker health. It describes the concepts that comprise the cognitive work analysis framework.

Describes an approach to computer-based work in complex sociotechnical systems. This book provides a motivation by introducing three themes that tie the book together - safety, productivity, and worker health. It describes the concepts that comprise the cognitive work analysis framework.