Evaluating and Managing Business Process Outsourcing Vent...
Wüllenweber, Kim
As previous research on outsourcing has predominately focused on why, what, and how to outsource IT operations, little is known about the specifics of Business Process Outsourcing (BPO). To understand the unique challenges of BPO, this cumulative dissertation analyzes BPO risks, benefits, and governance approaches from the outsourcer's perspective. The research models developed are based on rigorous theoretical concepts and are validated using...